Promotions Catalogue Logo

Terms and Conditions

Placing Your Order, What You Need To Know!

By checking the Average Ship detail of the product required you can see the standard turnaround for that product. If the product you require is out of stock an alternative product at a similar price will be offered instead.
Many products are available on a quicker turnaround please check the Express Ship service listed under the required product. For the fees applied please see page no. 81. Please specify on your order form that you require an express service otherwise it will be processed on a standard turnaround.
Many products can be processed at different levels of express. Please see the express table on page no. 81 that illustrates some of our popular products and fees. Please visit to view a comprehensive list.
MOQ = Minimum Order Quantity. This is the minimum amount that can be ordered of a particular product. AQB = Additional Quantity Breaks. This specifies the supply quantity breaks possible if ordering more than the MOQ. These levels are detailed under each product.
The preferred format for artwork is vector based eps, adobe illustrator (ai) or corel draw (cdr) files.
We can help you to convert your artwork. Any work involving typesetting or redrawing of images may incur additional charges. Please apply for rates on a case by case basis.
CMYK illustrations (brochure photographs) can not be taken as a completely accurate representation of the physical product. Product colours can also vary from batch to batch. If colour matching is important please request a physical sample and advise this on your purchase order.
Each new order incurs an origination charge of €40 (per colour/per position). For repeat orders origination is charged at €25 (per colour/per position). Carriage is charged at €9.95 per carton. Carton quantites are detailed under each product. VAT is applicable to each order at the standard rate, currently 23%. If you require gift boxes please see page no. 40 for details. There is a €0.10c fee per item for inserting the products into the gift boxes.
We will send you a visual proof and an order acknowledgment. Your order will proceed to print upon receipt of your approval of these documents. The turnaround time starts at this date.
The despatch date is the date that the goods leave our warehouse. Delivery is subcontracted to third party couriers. 90% of deliveries are received the next day. However we can not be held responsible for late deliveries by third party couriers. If your order is time sensitive, please consider using a same day courier service. Please apply for rates.
If an order is cancelled after work has begun or stock has been procured or supplied, the order will be charged for accordingly.
To deliver maximum value for money for your promotional product spend, the majority of our low cost products (cost < €1) are branded on high speed printing equipment. These automated machines allow us to offer our customers lower prices whilst still maintaining a “Commercially Acceptable Print Quality”, which has a potential “print issue” rate which is limited to 2.5% across your order. We will issue a credit note for any “print issue” items that you choose to return, subject to the 2.5% limit of course.
Yes – Due to the printing processes we use, our trading terms stipulate that we may supply a plus or minus 10% supply quantity. All orders are subject to our trading terms which can be viewed or downloaded at
This number denotes the maximum number of spot Pantone colours which can be printed on the particular product. Please note that certain logos/artwork may not be suited to the printing process for a particular product (e.g. thin lines or tones), for this reason it is important for us to view your logo prior to you making a final decision on product selection.
The colour listed denotes the standard refill colour for the relevant product. It may well be possible to source an alternative refill colour, however this often requires longer lead times and higher order quantities (often 10,000+ pcs).

Ship time 2-3 Weeks

Average ship time means the average amount of time to produce your order from receipt of your approved order acknowledgement and artwork, subject to stock availability. We reserve the right to offer an alternative product at a similar price if there is a stock shortage. Please add 2-3 days for transit.

Express ship, calculated in working days (excluding bank holidays) means the amount of time to produce a maximum of 2,000 pieces with a single colour print in one position (please enquire for multi- coloured printing), from receipt of your approved order acknowledgement and artwork, subject to stock availability. We reserve the right to offer an alternative product at a similar price if there is a stock shortage. Customers can choose the express service featured or an express service with a longer lead time (where “5 Day” express is featured, customers may prefer to select the less expensive “7 Day” service). Please add 2-3 Days for transit.
We describe the various laser finishes as Chrome Effect, Charcoal Effect, Gold Tone or Grey Tone. Please be aware that the effect or tone achieved may vary from product to product. The colour shown in the catalogue is for visual purposes only.
Product and engraving colours featured may vary from actual product supplied. Engraved logo colours vary because of the divergence of raw materials and inconsistencies in the finishing methods used in the manufacturing process. Product colours are representative only and may not be a true reflection of the actual product. Where consistency of product colour is important to you, kindly highlight this on your purchase order, having queried the relevant manufacturer we will revert to you with samples and advice.
With the intention of providing the best value for money, the inserts created by this print process are “digitally printed” on mid price level (approx €20K) digital colour printing equipment, because of this Pantone matching is not possible and there are no warranties on colour consistency. Customers who prioritise Pantone matching and colour consistency should consider opting for “litho printed” paper inserts, pricing available upon request, lead times of 3-4 weeks apply and the MOQ is 1,000 pieces.

Preferred format for artwork is vector- based.eps, adobe or coreldraw.cdr files. All fonts must be converted to curves/outlines. The most accurate colour matches can be achieved when PantoneTM references are provided and the surface being printed is white. In the absence of Pantone TM references, a colour swatch or previously printed sample is acceptable but colour matches are less accurate in this case. It is not possible to produce accurate colour matches on any surface that is not white. Surface colour always influences the printed colour and it is advisable to order a printed proof if the colour match is critical, (Fee Applicable).

As a general rule, orders for bright colours to be printed onto dark surface will be the least accurate, e.g. White printed onto black will appear dark grey and all basic PantoneTM colours and all central PantoneTM colours will appear very dull when printed on black or coloured surfaces.

Metallic inks (gold and silver) have a reduced life due to their formulation.

The logos and imprints featured in the catalogue are for illustration only. The presence of a company logo on the product in no way suggests that the company endorses the product or other products offered in the catalogue. The products are not necessarily to scale, some have been amended in size to illustrate detail.

E. & O. E. (Errors and omissions excepted)